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Sunday, April 24, 2005

FCC Consumer Information Recommendations

 

There are some sites that the fcc recommends for consumer information about Cellular Service


www.cellmania.com www.deadzones.com

www.dealtime.com www.Idwiz.com/cellular

www.getconnected.com www.cnet.com

www.point.com www.wirelessadvisor.com


Consumer Reports (www.consumerreports.org) provides free consumer information on its Web site, including details on the various mobile service plans available in major U.S. markets and their accompanying handsets.

With an online or print subscription, consumers can obtain a full ratings report and comparison of mobile service plans and handsets.

J.D. Power (www.jdpower.com) provides ratings on its Web site of all of the wireless carriers in major U.S. cities. The carriers are rated on various criteria, including call quality, cost and customer service.

CTIA (www.wow-com.com) is a trade association representing the wireless industry. Its Web site contains tips for consumers on purchasing mobile service as well as an overview of all mobile handsets that have hands-free accessories.

AARP, the American Association of Retired Persons (www.aarp.org), provides on its Web site a publishedsurvey entitled Understanding Consumer Use of Wireless Telephone Service that discusses various issuesrelated to wireless service and older consumers.


Posted by developer at 7:37 PM
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File your complaints: get us all some leverage on the beauracracy of big business.

Are you as fed up as I am with getting screwed out of your minutes? Or over billed for cable or whatever? These companies get away with it in part because we have such a limited voice in setting the prices or the quality of service.  If we all do our part, thing might change a little.

  • Airline Baggage and Service: Aviation Consumer Protection Division, U.S. Department of Transportation, Room 4107, C-75, Washington, DC 20590; 202-366-2220; Email: airconsumer@ost.dot.gov.
  • Alcohol, Tobacco and Firearms: Bureau of Alcohol, Tobacco and Firearms, Office of Liaison and Public Information, 650 Massachusetts Ave. NW, Room 8290, Washington, DC 20226; Email: atfmail@atfhq.atf.treas.gov.
  • Auto Dealers: Federal Trade Commission, CRC-240, Washington, DC 20580; 877-FTC-HELP (382-4357).
  • Automobile—Vehicles and Equipment: U.S. Department of Transportation, National Highway Traffic Safety Administration, Office of Defects Investigation, NSA-10.01, 400 7th St. SW, Washington, DC 20590; 888-DASH-2-DOT (327-4236); 202-366-7882 (fax).
  • Banking—Federal Savings & Loan and Federal Savings Banks: Office of Thrift Supervision, 1700 G St. NW, Washington, DC 20552; 800-613-6743; 800-613-6743 (fax); Email: Customer.Assistance@occ.treas.gov.
  • Banking—Institutions with National or “NA” in the name: Customer Assistance Group, 1301 McKinney St., Suite 3710, Houston, TX 77010; 713-336-4301; 800-613-6743 (fax); Email: Customer.Assistance@occ.treas.gov.
  • Banking—State Chartered Banks: Federal Deposit Insurance Corporation, Compliance and Consumer Affairs, 550 17th St. NW, Washington, DC 20429; 800-934-3342.
  • Banking—All others in the Federal Reserve System: Alabama, Florida, Georgia, Louisiana, Mississippi, Tennessee: Consumer Complaints Supervision and Regulation Department, Federal Reserve Bank of Atlanta, 104 Marietta St. NW, Atlanta, GA 30303-2713; 404-589-7239. Delaware, New Jersey, Pennsylvania: Online complaint form: www.phil.frb.org/forms/consumercomplaint.htm. All others: Board of Governors of the Federal Reserve, Division of Consumer and Community Affairs, 20 & C Streets NW, Stop 801, Washington, DC 20551; 202-452-3693.
  • Cable Television Complaints: Federal Communications Commission, Cable Services Bureau, Consumer Protection and Competition Division, 445 12th St. SW, Washington, DC 20554; 888-CALL-FCC (225-5322).
  • Cell Phones, Pagers, Wireless: Federal Communications Commission, Wireless Telecommunications Bureau, Enforcement and Consumer Information Division, Informal Complaints and Public Inquiry Branch, 1270 Fairfield Rd., Gettysburg, PA 17325; 888-CALL-FCC or 888-TELL-FCC (TTY); 717-338-2694 (fax).
  • Consumer Products (except cars, food, drugs, cosmetics, and medicine): 800-638-2772.
  • Charities: Federal Trade Commission, CRC-240, Washington, DC 20580; 877-FTC-HELP (382-4357).
  • Cosmetics: Complaints Coordinator, Office of Cosmetics and Colors, 200 C St. SW (HFS-106), Washington, DC 20204; 800-270-8869 (automated phone system); 202-205-5098 (fax).
  • Companies (including finance, mortgage, credit card, and credit bureau): Federal Trade Commission, CRC-240, Washington, DC 20580; 877-FTC-HELP (382-4357).
  • Credit Unions: National Credit Union Administration, Office of Public & Congressional Affairs, 1775 Duke St., Alexandria, VA 22314-3428; 703-518-6330.
  • Food (except meat and poultry): Center for Food Safety and Applied Nutrition, Food and Drug Administration, 200 C St. SW, HFS-555, Washington, DC 20204; 301-443-1240 (emergency only).
  • Health Clubs and Exercise Equipment: Federal Trade Commission, CRC-240, Washington, DC 20580; 877-FTC-HELP (382-4357).
  • Home Improvement: Federal Trade Commission, CRC-240, Washington, DC 20580; 877-FTC-HELP (382-4357).
  • Investments: Securities and Exchange Commission, Office of Investor Education and Assistance, 450 5th St. NW, Washington, DC 20549-0213; 202-942-7040; 202-942-9634 (fax).
  • Meat and Poultry: Food Safety and Inspection Service, United States Department of Agriculture, Washington, DC 20250-3700; 800-535-4555 (voice), 202-720-3333 (Washington, DC area), 800-256-7072 (TDD/TTY).
  • Medicines, Drugs, Medical Devices, Medical Drugs, and Products Sold Online: MedWatch, The FDA Medical Products Reporting Program, Food and Drug Administration, 5600 Fishers La., Rockville, MD 20852-9787; 301-443-1240 (emergency only); 800-FDA-1088 (332-1088) to request a complaint form; 800-FDA-0178 (332-0178) to fax a complaint form.
  • Online Service, Auctions, Websites, E-commerce: Federal Trade Commission, CRC-240, Washington, DC 20580; 877-FTC-HELP (382-4357).
  • Retail Stores: Federal Trade Commission, CRC-240, Washington, DC 20580; 877-FTC-HELP (382-4357).
  • Spam or Junk Email: Federal Trade Commission, CRC-240, Washington, DC 20580; 877-FTC-HELP (382-4357); Forward spam or junk email: uce@ftc.gov.
  • Securities and Stocks: Securities and Exchange Commission, Office of Investor Education and Assistance, 450 5th St. NW, Washington, DC 20549-0213; 202-942-7040; 202-942-9634 (fax).
  • Telephone Service (Billing, Access, Service, Long Distance): Federal Communications Commission, Consumer Information Bureau, Consumer Complaints—Telephone, Washington, DC 20554; 888-CALL-FCC or 888-TELL-FCC (TTY).
  • Vaccines: 800-822-7967 or 301-217-9660.

Posted by developer at 7:18 PM